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FAQ’S
How long will it take to receive my order?
Please be aware of a probable 1-2 week delay owing to production adjustments and high demand. For urgent orders, select rush service or contact us with deadlines. Orders for handcrafted items such as bags, sweatshirts, shoes, wallets, fleece shirts, pants, and ensembles can take 7-20 business days. Tracking is supplied upon completion. Allow two weeks for queries. New items and bespoke designs do not have a specific delivery period; creation and shipping require time.
Do you ship internationally?
We ship internationally; shipping fees vary according to location. If your location is not shown in the checkout, please contact us for a quote. We do not deliver to PO Boxes, motels, or freight forwarders.
What shipping companies do you use? How do you pack?
We work with all major carriers and local courier providers. You can select a quick shipment at checkout. We ship in mailer bags that are packed tightly to keep international shipping costs low, resulting in lower prices for you, the end customer. Please avoid using deep-cutting sharp items when opening our parcels to avoid damage.
Can I return my product?
We always strive to ensure that our clients enjoy our items, but if you need to return an order, we're pleased to assist. We only accept returns for store credit or another jacket because of the nature of our make-to-order service. Email us immediately with your order number, and we'll walk you through the process.
How do I care for my leather products?
Proper care ensures the longevity of your leather items. For wallets and jackets, we recommend using a leather conditioner periodically to maintain softness and prevent drying. Avoid exposure to extreme heat or moisture, and store in a cool, dry place when not in use.
Do you offer customization options for leather products?
Yes, we do offer customization services for our leather wallets and jackets. Fill our form on contact-us page to let us know your queries.
What sizes are available for hoodies, fleece outfits, t-shirts, and trousers?
Our hoodies, fleece outfits, t-shirts, and trousers are available in a range of sizes to accommodate different body types and preferences. Please refer to our size chart for accurate
measurements and sizing guidance.
How do I determine the right size for clothing items?
To find your perfect fit, we recommend referencing our size chart, which provides detailed measurements for each size. If you have any questions or need assistance, our customer service team is here to help.
How can I contact customer service for further assistance?
Our customer service team is available to assist you with any inquiries or concerns you may have. You can reach us via email at info@roveroutfits.com or through our Contact-Us page on the website. We strive to respond to all inquiries promptly and provide exceptional support to our customers.
Are your products ethically sourced and produced?
Yes, we are committed to ethical sourcing and production practices. We work closely with our suppliers to ensure that our materials are sourced responsibly, and we prioritize fair labor practices in our manufacturing process. Additionally, we strive to minimize our environmental impact by using sustainable materials and reducing waste wherever possible.