Shipping Timelines

Shipping Timeline

Seasonal Update: It is possible to experience an additional delay of 1-2 weeks due to manufacturing adjustments and peak season. We are working on it; if you have a pressing deadline, please select a rush order, give us a deadline in advance, or order.

Rover Outfits offers worldwide shipping using USPS, FedEx EX, DHL, or CANADA POST. For web orders, delivery to the USA and Canada is free.

Please give Rover Outfits the proper amount of time before emailing for order tracking.

• Shipping for high-quality, made-to-order items can take up to 20 business days or fewer. There may occasionally be delays due to production modifications, the acquisition of materials, or third-party delays. Shipping is typically significantly quicker, though it also depends on the backlog, the availability of materials, and other aspects of our handmade process
• Please note that each Rover product is individually crafted for you. As a result, slight variations may occur.
• Custom-sized orders will take 3 to 8 weeks to ship because they need to be customized and handled by specialists. Please remember this when placing your order, and take pleasure in your original design!
• Pre-orders for new items or custom designs will not have an estimated delivery time as they need to be built and released.
• We strive to ship your items together whenever possible. Larger orders may require additional processing time due to manual preparation.
• Please note that changing the delivery address may extend delivery time, as the parcel may need to be rerouted.
• Please note that deliveries to remote areas may be subject to an additional shipping fee due to logistical challenges. We appreciate your understanding.
• We’ll contact you regarding any additional delivery fees if your address is in a remote area or outside our typical shipping service area.
• We use well-packed mailer bags for international shipping to keep costs low for you, our valued customer.
• For custom-sized tailoring, a specialized tailor is required to produce a pattern. The typical timeframe is 1-2 months, varying with season and current service demand.
• We cannot control import taxes, which are subject to your nation’s regulations. We prioritize efficient shipping methods to expedite your product’s delivery.

ABANDONED SHIPMENTS

Customers are responsible for declined delivery or package pickup. No free replacements are provided if packages are abandoned, damaged, or misplaced. Shipping companies will send tracking info. We’ll attempt to resolve delivery issues. Safety of specified mailing address is not our responsibility.